FAQ

Q

What does OPENRSM do?

OPENRSM is more than another Managed Service Provider that manages and assumes the responsibility of a defined set of IT and technology management services. It is a strategic method of improving operations along with the business experience, market knowlege, and strategic planning and consulting that can truly help a business reach for and attain “the next level”.


Q

Does OPENRSM replace my IT Department?

In most cases, it is much more effective to work WITH your IT people to offload day to day management of your IT infrastructure and resources.  Freeing them up to work with our specialists on implementing profitable processes instead of dollar sucking projects.


Q

What kind of companies use OPENRSM?

Businesses of all sizes and industries use OPENRSM for a variety of reasons.  Small to medium size companies use is to provide full IT services so they can focus on their core business and maintain operational cost control.  Larger companies leverage our ability to augment the in house IT staff, where we handle the more day to day tasks and free up resources to implement more strategic activities.  Companies that need 24x7x365 monitoring and alert will engage us to provide and assist with that coverage.


Q

What about onsite support?

The vast majority of IT issues can be handled remotely, however there are always things that can only happen on site. When that need need arises, we come to you to handle those issues..


Q

What kinds of things can OPENRSM help us with?

OPENRSM maintains expertise in many areas.  Generally speaking, if it communicates on a data network, we can help.  Security, Monitoring and Maintenance, Strategic Planning, Product evaluation and implementation are all areas that we routinely help our customers with.