There was (is) a huge outage on the Time Warner Internet Access Network this morning. Starting around 4:30am a maintenance upgrade has gone horribly wrong. Which is to say, if your on Time Warner Cable it’s likely you can’t read this (until your service is restored, anyway).
Here’s the constantly updating map of the Time Warner Network online status. Just like weather radar… Red is bad, green is good.
The cost of this? Well, Time Warner won’t lose all that much money. It’s not likely that they will give credits/refunds for a few hours of downtime. But, if your business is on Time Warner, it could cost a ton of bucks. Can’t process orders? Credit Card and Check payments? Access suppliers? Put that big “one day” promotion online? Can’t do that if your Internet is down.
Which brings us to the real purpose of this little screed about the incompetence that is Time Warner Cable’s latest faux pas… If your business relies on the Internet (and few do not anymore), you really need to have a plan in place for when bad things happen. It’s not always bringing in a competitive alternate Internet feed, either.
What you really need is a team of people that have “been there, done that” and work with them to make incidents out of your direct control nothing more than a minor hiccup… Instead of a money draining loss.
Give OPENRSM a call (or email), and let’s get your business back online and have your business prepared for when bad things happen.