All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. OPENRSM accepts the following types of payment:

Check or Money Order
Credit Card (VISA, MasterCard, Discover)
PayPal

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide OPENRSM your credit card information, you authorize OPENRSM to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with OPENRSM Billing Policy. You are responsible for directly updating, or notifying OPENRSM, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within seven (7) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s billing cycle. Plan renewal charges are based on the original rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle term. If you wish to cancel your plan before the plan renewal, please refer to the cancellation section below.

Important Notice

Domain name registrations and web hosting accounts are handled by entities not affiliated with OPERSM, i.e. your registrar. The cancellation, expiration, or transfer of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify OPENRSM that you would like to cancel your account at least (30) three days prior to your renewal date.

Statements

OPENRSM does not mail paper invoices or statements. Statements can be viewed and printed via the notices and online links to your invoices.

Fees Returned (NSF) Checks

OPENRSM charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Processing Fees

A $50 – $100 fee will be assessed for each processing fee for illegal transactions.

Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must notify OPENRSM via email to info@openrsm.com including the domain name(s) you are cancelling. Cancellation requests do not assume cancellation of any services not specifically requested in the email. And cancellation emails will only be accepted that originate with the email address associated with your account (i.e. the email address your billing notices are sent to). Please be aware that there are no pro-rated refunds.

Cancellation requests must be received by OPENRSM a minimum of three (30) business days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by OPENRSM. OPENRSM is unable to cancel your account effective for a future date. OPENRSM will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact OPENRSM as soon as possible. If a cancellation is processed and you would like to re-enable the account within 3 days of the cancellation confirmation, there will be a $15 service fee for this reactivation.

OPENRSM does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to OPENRSM services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. OPENRSM reserves the right to cancel any account, at any time, without notice, for any reason OPENRSM considers appropriate.

Billing/Price Changes

OPENRSM policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.